Privacy Policy

Last updated: 11 September 2026

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Who We Are

Rum and Reggae Chester Ltd is the data controller responsible for the personal information described in this Privacy Policy.

Rum and Reggae Chester Ltd
Company number: 16087479
Registered office: 82 Rowlands Heights, Francis Street, Chester, United Kingdom, CH1 3BD

Email: info@rumandreggaechester.co.uk

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This Privacy Policy explains how we collect, use, share and protect personal information when you:

• Visit our website

• Purchase or receive a ticket

• Purchase food, drinks, merchandise or other event products

• Contact us

• Subscribe to marketing

• Make an accessibility request

• Enter a competition or promotion

• Attend one of our events

• Otherwise interact with Rum & Reggae

This Privacy Policy is a notice explaining how we use personal information. It is not necessary for you to “agree” to the Privacy Policy for us to process information where we otherwise have a lawful basis to do so.

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Information We May Collect

Depending on how you interact with us, we may collect:

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Identity and Contact Information

• Name

• Email address

• Telephone number

• Postal or billing address where required

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Booking and Transaction Information

• Ticket and booking details

• Order numbers

• Event attended

• Seat or ticket category

• Purchase and transaction information

• Products or services purchased

• Refund, transfer or customer-service history

We do not normally receive or store your complete payment-card details. Payments are generally processed by third-party payment providers.

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Communications

We may retain:

• Emails

• Contact-form submissions

• Customer-service correspondence

• Complaints

• Accessibility enquiries

• Social-media messages sent directly to us

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Marketing Information

We may hold:

• Marketing preferences

• Subscription history

• Records of consent

• Unsubscribe or objection records

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Accessibility Information

Where you ask for an accessibility adjustment or Essential Companion ticket, you may voluntarily provide information concerning:

• Disability

• Health

• Mobility

• Support requirements

• Evidence relating to an Essential Companion request

Health and disability information may constitute special-category personal data and receives additional protection under data-protection law.

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Event Safety & Incident Information

Where reasonably necessary we may collect information relating to:

• Accidents or injuries

• Security incidents

• Complaints

• Refused entry or removal

• Lost property

• Safeguarding concerns

• Insurance or legal matters

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Website & Technical Information

Our website and service providers may collect information including:

• IP address

• Device type

• Browser

• Cookie identifiers

• Pages viewed

• Website interactions

• Approximate technical location information

• Referral source

The precise information collected depends on the cookies and technologies in use and your cookie choices.

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Photography & Video

Photography and filming may take place at our events.

Images or footage in which an individual is identifiable may constitute personal information.

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Where We Get Information From

We may receive personal information:

• Directly from you

• From somebody making a booking or enquiry on your behalf

• From an authorised ticketing platform or ticketing agent

• From payment and ordering providers

• From a venue or event partner where reasonably necessary

• From a person transferring a ticket to you

• From our website, cookie and analytics technologies

• From security, medical or operational providers following an incident

• From publicly available sources where lawful and appropriate

Where we obtain information about you from somebody else, we will handle it in accordance with applicable data-protection law.

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How We Use Personal Information & Our Lawful Bases

We only process personal information where we have a lawful basis.

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Ticketing, Orders & Event Services

We use information to:

• Process bookings and orders

• Administer tickets

• Handle transfers and refunds

• Provide products or services you request

• Send essential information about an event

We normally rely on the performance of a contract or steps taken at your request before entering into a contract.

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Customer Service

We use information to respond to questions, complaints and requests.

Depending on the circumstances, we may rely on:

• Contract

• Legitimate interests in providing customer service and administering our business

• Legal obligations

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Safety, Security & Fraud Prevention

We may use personal information to:

• Protect guests, staff, artists and venues

• Prevent or investigate fraud

• Investigate incidents

• Enforce event rules

• Establish, exercise or defend legal claims

We normally rely on legitimate interests, legal obligations or another lawful basis appropriate to the circumstances.

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Accounting & Legal Compliance

We may retain and use information where necessary to comply with:

• Tax requirements

• Accounting requirements

• Licensing requirements

• Court orders

• Regulatory duties

• Other legal obligations

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Accessibility

We process information provided for accessibility purposes in order to understand and arrange reasonable adjustments and Essential Companion arrangements.

Where information includes health or disability information, we must have both a lawful basis for processing personal information generally and an additional condition permitting the processing of special-category information.

Where appropriate, we may rely on your explicit consent for the special-category element of an accessibility request.

Where explicit consent is required, we will ask you to provide it clearly.

We will collect no more health or disability information than we reasonably need for the purpose.

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Direct Marketing

We may send marketing about Rum & Reggae events and related products or services where:

• You have given us appropriate consent; or

• The law permits us to rely on the existing-customer or “soft opt-in” rules for similar products and services.

Where the soft opt-in is used, you will have been given an opportunity to opt out when your contact details were collected and in each subsequent marketing message.

You can opt out at any time.

We will not treat the fact that you bought a ticket, contacted us or read this Privacy Policy as automatic consent to receive marketing.

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Event Photography & Filming

We may rely on our legitimate interests to take and use general crowd, atmosphere and event photography or footage for:

• Event coverage

• Our website

• Social media

• Promotion of Rum & Reggae events

Where a photograph or recording focuses prominently on an identifiable individual in circumstances where consent is more appropriate, we may ask for permission.

If you have concerns about being prominently featured, please speak to the photographer or a member of the event team where reasonably possible.

We will consider reasonable objections to the continued use of identifiable images in accordance with applicable data-protection law.

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Cookies & Similar Technologies

Our website may use cookies and similar technologies.

Some technologies are necessary for the website or a service requested by you to operate.

Other technologies may be used for purposes such as analytics, personalisation or advertising.

Where applicable law requires consent before a cookie or similar technology is used, we will seek that consent through our website cookie controls.

You can change your cookie choices through the controls made available on the website.

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Who We Share Information With

Where reasonably necessary, personal information may be shared with:

• Website and ticketing providers, including Wix where used

• Payment and ordering providers, including SumUp where used

• Email and marketing-service providers, including Mailchimp where used

• Event venues

• Security providers

• Medical and first-aid providers

• Contractors and event-operational suppliers

• IT and hosting providers

• Accountants

• Insurers

• Legal and professional advisers

• Police, regulators, courts or public authorities where required or permitted by law

Some suppliers act as processors on our behalf.

Others, such as certain ticketing, payment or venue operators, may act as independent data controllers for particular processing and will have their own privacy information.

We only share information where there is an appropriate purpose and lawful basis.

We do not sell your personal information to advertisers.

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Venue CCTV

An event venue may operate CCTV or other security systems under its own privacy arrangements.

Where Rum and Reggae Chester Ltd receives CCTV or security footage from a venue, we will only use it for an appropriate purpose such as incident investigation, safety, insurance, fraud prevention or legal claims.

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International Transfers

Some suppliers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally and UK data-protection law requires safeguards, we will use an appropriate lawful transfer mechanism.

This may include:

• UK adequacy regulations

• The UK International Data Transfer Agreement

• An approved UK Addendum to contractual clauses

• Another lawful safeguard

You may contact us for further information about safeguards relevant to your personal information.

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How Long We Keep Information

We do not keep personal information indefinitely.

Retention depends on why the information was collected and any legal, accounting, insurance or dispute-resolution requirements.

For example:

• Booking and financial records may normally be retained for up to six years where needed for accounting, tax or legal purposes.

• Marketing details may be retained while you remain subscribed.

• If you opt out of marketing, we may retain limited information on a suppression list so that we can respect your request.

• Accessibility and supporting evidence will normally be retained only for as long as reasonably necessary to deal with the access arrangement and any related query, complaint or legal requirement.

• Complaint, accident, security and incident records may be retained for as long as reasonably necessary to deal with the matter and any associated insurance or legal claim.

Information will be securely deleted, anonymised or otherwise disposed of when it is no longer reasonably required.

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Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Ask us to erase information in certain circumstances

• Ask us to restrict processing in certain circumstances

• Receive certain information in a portable format

• Object to certain processing

• Withdraw consent where processing relies on consent

These rights are not absolute in every circumstance.

We may need to verify your identity before dealing with a request.

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Your Right to Object

You have the right to object to certain processing based on legitimate interests.

You also have the right to object to direct marketing at any time.

If you object to direct marketing, we will stop using your personal information for that purpose.

To exercise this right, contact us or use the unsubscribe facility in our marketing communications.

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Withdrawing Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

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Automated Decision-Making

Rum and Reggae Chester Ltd does not currently use solely automated decision-making which produces legal or similarly significant effects on customers.

Third-party payment, fraud-prevention or ticketing providers may operate automated security systems under their own privacy policies.

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Children’s Information

Some Rum & Reggae events may permit guests under the age of 18.

Where we process information relating to a child or young person, we will only use information reasonably necessary for the relevant booking, access, safety or customer-service purpose.

We will take particular care where consent or special-category information relating to a child is involved.

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Security

We use reasonable technical and organisational measures designed to protect personal information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Unauthorised disclosure

Access to personal information is limited where reasonably possible to people who require it for a legitimate purpose.

No method of storage or transmission can be guaranteed to be completely secure.

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Data-Protection Complaints

You have the right to complain to us if you believe we have handled your personal information in breach of data-protection law.

You can make a data-protection complaint by emailing:

info@rumandreggaechester.co.uk

Please explain what you believe has gone wrong and provide enough information for us to investigate.

We will acknowledge a data-protection complaint within 30 days and will investigate and respond without undue delay in accordance with applicable law.

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Complaining to the ICO

You also have the right to complain to the Information Commissioner’s Office, the UK’s data-protection regulator.

Information is available at:

ico.org.uk

We would welcome the opportunity to deal with your concern first, although you are not required to contact us before exercising any right to approach the ICO.

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Changes to This Privacy Policy

We may update this Privacy Policy where our services, suppliers, business practices or legal requirements change.

Where a change materially affects how we use personal information, we will take reasonable steps to bring the change to the attention of affected individuals where required by law.

The current version will be available on our website.

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Contact

Data controller:

Rum and Reggae Chester Ltd
Company number: 16087479
Registered office: 82 Rowlands Heights, Francis Street, Chester, United Kingdom, CH1 3BD

Email: info@rumandreggaechester.co.uk